Refund & Cancellation Policy

This policy applies to orders placed on the Puhor Business Partners platform, operated by Puhor Incorporation.

Cancellation by the partner

• An order can be cancelled from the partner dashboard at any time before Puhor starts processing it (status "placed").
• Once processing has started, the order cannot be cancelled from the dashboard. In exceptional cases, contact us on WhatsApp/call and we will try to help, but work already done and fees already paid to government departments or vendors cannot be recovered.

Refunds

• Cancelled before processing: the full amount paid is refunded.
• After processing starts: service charges for work already done and any government fees or vendor costs already incurred are non-refundable. Any refundable balance is returned.
• Rejected applications: where a government department rejects an application because of incorrect or ineligible customer information/documents, government fees and completed work charges are not refundable.
• Duplicate or failed payments: if a payment is debited but the order is not confirmed, or is debited twice, the excess amount is refunded in full.

How & when refunds are paid

Refunds go back to the original payment method through our payment gateway within 5-7 working days of confirmation. Commission credited on a refunded order is reversed or adjusted from future payouts.

How to request

Cancel from the partner dashboard, or message us on WhatsApp/call with the order number:

Puhor Business Partners (partner platform of Puhor Incorporation)
Proprietor: Deepjyoti Barman
Nalapara, Guwahati, Assam 781040
Phone / WhatsApp: +91 70999 21710
Email: puhorincorporation@gmail.com
Website: www.puhorinc.in